Work Experience

Senior Product Designer, CommonBond

July 2019-present, New York City

Product Designer, May 2018-June 2019

• Led user research, product strategy, and UX/UI design execution as the sole product designer on CommonBond’s student loan refinancing business line
• Designed Growth experiments and managed an experimentation pipeline across cross-functional stakeholders, resulting in a 27% increase in booked refinance loans in 2018
• Inculcated product culture throughout the organization – including at the leadership level – by creating a weekly Product Learning Circle and monthly User Awareness Day events with strong engagement across disciplines

📝 How we boosted conversion by translating a business problem into a human need

📝 Recommended reading for designers in small fintech startups

Product Designer, Blueprint Income

April 2018-May 2018, New York City

• Developed user journeys and low-fidelity prototypes for Blueprint Income's main onboarding flow
• Created high-fidelity, production-ready designs for the team to continue to test and iterate upon

UX Designer and Researcher, Studio Subu

May 2016-December 2017, Mumbai

• Employee #1 in a design studio that works with leading Indian social sector organizations (including Teach for India, Cipla Foundation, and The Akanksha Foundation) on user-centered design, communications, and digital projects
• Led UX design, user research, content writing and strategy, and project management

Innovation Fellow, University of Chicago International Innovation Corps

June 2015-August 2016, Mumbai

• Awarded one-year fellowship (6% selection rate) from the University of Chicago Harris School of Public Policy to consult on a sanitation project with Tata Trusts, a leading Indian foundation, and the City of Mumbai
• Developed qualitative human-centered design research sessions with Mumbai sanitation workers, which led Tata Trusts to adopt a new work stream around nutrition

Data Intern, United States Consumer Financial Protection Bureau (CFPB)

June 2014-August 2014, Washington DC

• Read and classified 1,500+ consumer complaints, which contributed to a policy report by MFY Legal Services, Inc. and the American Civil Liberties Union on loan servicing failures in communities of color in New York state
• Recommended and presented methodologies for future complaint analyses to the Data Section

Education

The University of Chicago, Bachelor of Arts in Political Science

June 2015

Skills

Tools

Sketch, Invision, Zeplin, HTML/CSS, Principle, Adobe Photoshop and Illustrator, Microsoft Office, Final Cut Pro, Jira, Optimizely, Heap Analytics, Confluence, Pendo

Design processes

UX/UI design, wireframing, prototyping, design research, usability testing, product strategy and prioritization, storytelling, A/B testing, facilitating multi-stakeholder workshops

Languages

Proficient French, Intermediate Korean and Spanish, Conversational Hindi

Interests

Visual storytelling, videography, international development, design for public services, personal finance, ballet, trekking the Himalayas, learning languages

Contact

janey.leeee@gmail.com